Linen House Privacy Policy



Linen House is committed to protecting your privacy and respects and upholds your rights under the National Privacy Principles contained in the Privacy Act 1988 (Cth) ("Privacy Act"). By using this website, you agree to and consent to the collection, use and disclosure of personal information by Linen House as set out in this policy.


Personal information

Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, telephone number(s) and date of birth.


Linen House will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, Linen House will only collect personal information about you directly from you. Linen House will not collect personal information unless the information is necessary for our functions and activities.

We may collect the personal information you directly give us through some of the following means:

- When you make an inquiry or order in relation to goods or services through our Website;
- In administering and performing our contracts with you following a purchase from our Website;
- When you enter your peronal details at checkout and agree to subsribe to our mailing list.
- From other related correspondence (whether in writing or electronically);
- While conducting customer satisfaction and market research surveys;
- When administering any of our services; and
- As otherwise required to manage the Linen House business.

What does Linen House do with your personal information?

Linen House uses your personal information for the purposes of:

- providing our services to you;
- our internal management needs;
- our marketing activities;
- responding to any inquiries or comments that you submit to us;
- any other purpose you have consented to; and
- any use which is required or authorised by law.

Disclosure of personal information

Linen House may disclose your personal information:

- to third-parties we ordinarily engage for the above purposes (excluding marketing activities);
- any person or entity to whom you have consented to Linen House disclosing your personal information to; and
- any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.


You may request access to your personal information by contacting our customer service team at

If you believe that Linen House holds personal information about you that is not accurate, complete or up-to-date, then you may request its amendment by Linen House.

Linen House may charge a reasonable fee to cover the charges of retrieving your personal information.

Linen House will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.

Opting Out

Like most business, marketing is important to Linen House's continued success. We believe we have a unique range of products and services that we provide to customers at a high standard. We therefore like to stay in touch with customers and let them know about new opportunities. We may provide you with information about new products, services and promotions.

At any time you may opt out of receiving any communications from us (other than as required for our primary purpose or by law). Unless you opt out, your consent to receive communications from us and to the handling of your personal information as detailed above, will continue.

To opt out of receiving any further communication from Linen House, email

Contact information

If you require further information regarding this policy or have any questions about its enforcement by Linen House, please contact us at or call us on 1300 350 886 or send mail to: Attn: Privacy Officer, Linen House, PO Box 2000, Moorabbin VIC 3189. Our office is located at 60 Corporate Drive, Moorabbin, Victoria 3189, Australia.

Linen House website

When transmitting personal information from your computer to the Linen House website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, Linen House will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

The Linen House website may use "cookies" to help personalise your online experience and save you time. You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Linen House website.


Linen House reserves the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the Linen House website.