Q: What do I do if I have a problem?

Linen House is committed to the excellence of our products and providing first class customer service coupled with unbeatable value.

A very responsive after sales department is available to help you with any queries after your purchase. Most issues are resolved within 24 business hours. Contact us at if you require any assistance with your product after purchase.


Q: What are your Warranty Terms and Conditions?

Linen House is committed to honouring its obligations at law and providing you with an appropriate remedy. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A major problem is when the item is:

1. has a problem that would have stopped you from buying the item if you had known about it;
2. is unsafe;
3. is significantly different from the sample or description;
4. does not do what we said it would, or what you asked for and cannot be easily fixed.

If the problem is not major, we will either replace the item or refund it within a reasonable time. 

Proof of purchase will be required and we may need to assess the product  to determine whether or not you are entitled to a refund, replacement.

If you believe there is a problem with the item you purchased please contact us at and we will assist you.