FAQ

GENERAL

Q. I WOULD LOVE TO VIEW THE LINEN HOUSE RANGE OF PRODUCTS. DO YOU HAVE A SHOWROOM OR STORE?

As a retailer, Linen House is purely an Internet business and for that reason we do not have a showroom for retail customers to view our products.

If you would like to view our products we encourage you to visit one of our stockists.

Purchasing from Linen House is risk-free, as all products come with a 14 Day Money Back Guarantee and 12 Month Warranty.


Q. WHAT IS YOUR ABN?

45 058 668 796



Q. WHY SIGN UP TO OUR NEWSLETTER?

By signing up to the newsletter you will be first to hear about all new product releases, sales and Linen House news.



PAYMENT & PURCHASING

Q. WHAT PAYMENT METHODS ARE ACCEPTED?

The Linen House online store accepts Visa and Mastercard credit card payments.



Q. CAN I PAY FOR MY ORDER UPON DELIVERY?

Unfortunately we are unable to offer payment upon delivery, as our couriers are not equipped to receive payments. As such full payment is required before your order is dispatched.



Q. IF I PURCHASE A LINEN HOUSE PRODUCT, WILL I BE SUPPLIED WITH A TAX INVOICE?

The order confirmation email that you receive when you make an order is a valid Australian Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email our sales team on sales@linenhouse.sg with your request.



Q. IS IT SAFE TO MAKE CREDIT CARD PAYMENTS ONLINE?

The Linen House website uses SSL Encryption and all payments made on the Linen House website are processed by the eWay Payment Gateway, which is highly reliable and secure.



Q. IS LOCAL PICK-UP AN OPTION?

Due to occupational health and safety (OHS) regulations at our warehouse, we are unable to facilitate pick-ups of our products. All orders must be delivered using our extensive courier network.



DELIVERY

Q. CAN MY ITEM BE DELIVERED TO A POST OFFICE BOX?

Yes. All deliveries are sent via Australia Post eParcel and can easily be delivered to post office boxes.



Q. DOES YOUR POSTAGE FEE INCLUDE INSURANCE?

Yes, freight costs include full insurance.



Q. HOW DO I TRACK THE PROGRESS OF MY DELIVERY?

By close of business on the day your order has been dispatched, you will receive an email from us with full tracking details and information so that you can monitor your order online and in real time.



Q. WHEN WILL MY ORDER BE DISPATCHED?

Dispatches occur Monday to Friday excluding public holidays.



WARRANTY DETAILS

Q: WHAT ARE MY WARRANTY TERMS AND CONDITIONS?

Linen House warrants all goods for a period of 12 months under normal usage, to be free from defects in material and workmanship. Linen House's liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge.

This warranty does not cover:

  • Normal wear and tear;
  • Damage arising from abnormal use, or abuse;
  • Products which have not been maintained, or which have been modified
  • Any indirect or consequential loss.

This warranty applies only to the original purchase. Proof of purchase is required. All works carried out by a party under instructions from Linen House will be covered by the 12 month warranty on workmanship and repair. If the workmanship of the repair is deemed by Linen House to be faulty a new item will be provided. All other warranties, express or implied, are excluded.



Q. HOW LONG IS MY WARRANTY?

All Linen House products are backed by a 12 month comprehensive warranty.



Q. WHAT IF I HAVE A PROBLEM?

Linen House is committed to the excellence of our products and providing first class customer service.

A very responsive after-sales department is available to help you with any queries after your purchase. Most issues are resolved within 24 business hours. Contact us at support@linenhouse.sg if you require any assistance with your product after purchase.