Linen House is committed to honouring its obligations by law and providing you with an appropriate remedy. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
A major problem is when the item:
- Has a problem that would have stopped you from buying it had you known about it;
- Is unsafe;
- Is significantly different from the sample or description;
- Does not do what we said it would, or what you asked for and cannot be easily fixed.
If the problem is not major, the item will be replaced, or a refund will be given within a reasonable timeframe.
Proof of purchase will be required, and we may need to assess the product to determine whether or not you are entitled to a refund or replacement.
If you believe there is a problem with the item you purchased, please contact us at firstname.lastname@example.org and we will happily assist you.