Customs & Regulations

All orders are shipped from our headquarters in Melbourne, Australia. Once a parcel reaches its country of destination, the customer is responsible for any additional customs fees that may apply.

Duty charges are determined by the country of destination. Unfortunately, this is not something Linen House has control over, therefore, Linen House is unable to advise what duties may apply.

Where parcels are held for an extended or delayed period of time by customs or quarantine authorities, you (the addressee) will be contacted directly by these parties to advise of this.

When tracking your parcel online, you may also notice the status Possible Delay, which may indicate that your parcel has been delayed by customs.


  • Inspection of international parcels by local and international custom authorities is a standard process when sending or receiving parcels to and from internationally.
  • Generally, parcels continue their journey and are delivered smoothly and quickly. If your parcel is held by customs or quarantine authorities, it is generally due to the following factors:
    • The parcel needs to be inspected further;
    • An import duty needs to be paid.
  • In the event of the above factors occurring, authorities will be in touch with you directly.
  • Linen House is not notified and cannot control this process if and when any of the above occurs. Linen House sends all parcels with Australia Post.
  • Linen House nor Australia Post can answer questions relating to items being held by authorities and unfortunately, there is nothing that either party can do to speed up processes pertaining to customs.


Generally, your parcel will have a smooth journey and will be delivered promptly to you, however, we cannot guarantee that your parcel will or will not be charged any customs taxes or duties.

Any customs or import duties are charged once the parcel reaches its country of destination. These charges must be paid by you (the recipient) of the parcel and not Linen House.