Returns

LINEN HOUSE RETURNS POLICY

Make your Linen House purchase with the utmost peace of mind.

All purchases from linenhouse.sg are backed by our 14 Day Money Back Guarantee.

To receive a full refund for change of mind, you must ensure that your product is:

  • In its original packaging and unopened
  • In a saleable condition
  • Item/s must not be washed or used

If your ordered product proves to be faulty, please contact us at support@linenhouse.com



A FEW EASY STEPS TO RETURNING ITEMS POLICY

You can return your item at your own expense via Singapore Post.

Singapore Post:

1. Package your return and address it with the following information:


Online Returns Linen House PTY LTD

PO Box 2000, Moorabbin, Melbourne, Victoria, 3189, Australia

Order Number: ________ // Invoice Number: ________

2. Visit your nearest Singapore Post Office and drop off your parcel.



ONLINE RETURNS POLICY | TERMS AND CONDITIONS

To be eligible for a refund, you must return your unopened order in its original packaging within the 14 Day Money Back Guarantee period.

In the case that the item has been opened but is still in its original condition, you will be issued a store credit to the value of that item in lieu of a refund.

The 14 Day Money Back Guarantee will commence from the date you receive your product. If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch.

Delivery charges will not be refunded.


WHAT IF MY ITEM IS FAULTY?

Linen House is committed to honouring its obligations at law and providing you with an appropriate remedy.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you have any issues whatsoever, please get in contact with us at support@linenhouse.com