Shipping & Handling

COVID-19 UPDATE

In this ever evolving situation, here is what you need to know.

Please be aware our carrier has advised the recommended final sending date to receive parcels by Christmas was Monday 23 November, 2020.



WE ARE STILL OPEN

Our online store is still open with orders being dispatched daily Monday-Friday.

We are taking all necessary precautions to ensure the safety of staff and the timely delivery of orders.



DELIVERY DELAYS

We ship your order from our warehouse in Australia to your door in Singapore.

Due to increased demand and social distancing in our fulfilment warehouse, orders are taking longer than usual to be dispatched.

Social distancing and a reduction in air freight capacity is also causing delays across our delivery networks.

Deliveries to Singapore are, in some cases, delayed by an additional 7-10 business days from the normal delivery time frame.

 

Please note delivery times are estimate only and you may experience longer delays due to unforeseen carrier issues that are unavoidable beyond our reasonable control.

 

Please understand the above is subject to change as the situation changes daily. We will do our best to keep you, our valued customer, informed.

 




 

DELIVERY

All orders are usually dispatched within 24 hours of receipt of payment and are conveniently delivered to your home or office.

Orders are dispatched Monday to Friday excluding Australian public holidays. Orders received weekends (Saturday and Sunday) will be dispatched on Monday.

Please allow a 48-hour window during sale periods for orders to be dispatched.

Our carriers offer a door-to-door service, so please ensure that someone is available at the nominated delivery address to sign for your items and receive the delivery.

Couriers will not leave parcels unattended if you have not opted for this option at the time of placing your order. If you are not available to accept your delivery, a delivery slip will be left at the delivery address. It is the customer’s responsibility to contact Speed Post on 1800 222 5777 to arrange redelivery or collection.

 

TRACKING YOUR ORDER

Once we’ve shipped your order, we will update you with your tracking details and instructions via email. For any queries related to tracking, please contact our Linen House Customer Care Team here.



ESTIMATED DELIVERY TIME

Our parcels are delivered via an express service and generally delivered within a 5-10 business day period for metro areas, remote area. Please allow up to 15 days for receipt of parcel.

Please be aware that delivery times will vary due to custom controls that Linen House unfortunately has no control over.

These timeframes are estimates, and our carrier, Australia Post, endeavours to meet these estimates at all times.

MISSED DELIVERY

If a delivery attempt is made, but is ultimately unsuccessful, please contact Speed Post on 1800 222 5777 to arrange redelivery or collection. Failure to do so does not constitute grounds to cancel your order.

 

PICK-UP

Due to occupational health and safety regulations, we are unable to allow our customers to collect their orders from our dispatch centre.

 

IMPORTANT THINGS TO BE MINDFUL OF WHEN SHOPPING WITH LINEN HOUSE ONLINE

All orders are fulfilled and dispatched from our warehouse facilities in Melbourne, Australia.

Please be aware that customs, duties and sales taxes may be applicable to your order. This is not something that Linen House can control nor prevent and will NOT be held accountable for any fees that may apply. Please see Customs and Regulations for more details.

 

For further information, please see Terms and Conditions.